IT Specialist

到岗时间：1个月之内 婚况要求：不限婚况 INTRODUCTION Founded in 1856 Burberry today remains quintessentially British with outerwear at its core. Digital luxury positioning and intensive focus on design innovation quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London Burberry is a design marketing and retail led business with a global reputation for innovative product design digital marketing initiatives and dynamic retail strategies. JOB PURPOSE The IT Technical Specialist role is designed to support and administer the regional IT systems. The tasks include both reactive and proactive support to ensure the availability performance and integrity of Burberry IT systems. RESPONSIBILITIES Responsibilities: Responding to telephone and face to face enquiries Provide 2nd line Desk sideRemote support services to end users to troubleshoot IT Technology (PCMACend user devices) related support calls Manage ITSM support queue (Remedyforce) and respond within agreed SLAs Build configuration deploy and troubleshooting of hardware software Supporting end userinfrastructure projects as required Maintaining hardware assets Peripheral support for mobile devices Basic network support (including desk side troubleshooting local patch management supporting global network teams) Support events both on off-site Must be able to travel to multiple in-country locations if required eg office offsite storage locations Retail stores General awareness of issues which could impact the business Enable our customers to use their technology effectively Technical Skills Solid experience within Retail (RF ScannersRF printers RFID Till support) Solid experience with end user support Solid technical support experience with PC MAC this should included OS (W7OSX) Microsoft Office suiteApple Life support Familiarity with Active Directory SCCM Jamf Casper Experience with Multi-site Remote support Support of locally impacting projectschanges e.g. Out of hour technical changes UAT verification etc Familiar with IT call logging systems Solid experience with Apple mobile devices General understanding of TCPIP LAN and WAN VPNRemote access General understanding of Audio VisualRetail Theatre Provide end user training (individuals groups) Personal Skills Fluent in Mandarin English Self managed proactive Able to work within a fast pasted environment Confident articulate Great customer facing skills Well presented Confident with Executive support Willing to work out of office hours as required Team player - Able to work with global IT team Be able to see the bigger picture of IT Responsibilities: Responding to telephone and face to face enquiries Provide 2nd line Desk sideRemote support services to end users to troubleshoot IT Technology (PCMACend user devices) related support calls Manage ITSM support queue (Remedyforce) and respond within agreed SLAs Build configuration deploy and troubleshooting of hardware software Supporting end userinfrastructure projects as required Maintaining hardware assets Peripheral support for mobile devices Basic network support (including desk side troubleshooting local patch management supporting global network teams) Support events both on off-site Must be able to travel to multiple in-country locations if required eg office offsite storage locations Retail stores General awareness of issues which could impact the business Enable our customers to use their technology effectively Technical Skills Solid experience within Retail (RF ScannersRF printers RFID Till support) Solid experience with end user support Solid technical support experience with PC MAC this should included OS (W7OSX) Microsoft Office suiteApple Life support Familiarity with Active Directory SCCM Jamf Casper Experience with Multi-site Remote support Support of locally impacting projectschanges e.g. Out of hour technical changes UAT verification etc Familiar with IT call logging systems Solid experience with Apple mobile devices General understanding of TCPIP LAN and WAN VPNRemote access General understanding of Audio VisualRetail Theatre Provide end user training (individuals groups) Personal Skills Fluent in Mandarin English Self managed proactive Able to work within a fast pasted environment Confident articulate Great customer facing skills Well presented Confident with Executive support Willing to work out of office hours as required Team player - Able to work with global IT team Be able to see the bigger picture of It