IT基础架构高级工程师

到岗时间：1个月之内 婚况要求：不限婚况 MAIN PURPOSE AND KEY RESPONSIBILITIES: 1.Responsible for Luoyang local service delivery service management and VIP user support： 2.Responsible for regular review of reports and deliverables from service providers. 3.Design VVIPVIP user support process. Monitor service performance for VVIPVIP users. Provide high severity service request and incident support. 4.Design and deploy service delivery processes in the region to make sure remote support deskside support IT function teams can work smooth and users are satisfied with IT service. 5.Document SOPs to standardize all routing processes for service excellence. 6.Participate in new project planning documentation deployment. 7.Keep procedures documentation and OMP up to date. 8.Deal with situations of pressure and show flexibility towards peak workloads or urgent assignment. Key Result Areas and Characteristics: 1.Familiar with ITIL and ITSM and in practice experience in large enterprise with service providers. 2.Strong technical knowledge in Windows Active Directory networking. 3.Familiar with office 365 and AD user management. 4.Good analytical and troubleshooting skills. 5.Good documentation and presentation skills. 6.Good communication and interpersonal management skills able to build trust with key users in a relatively short time. 7.Show initiative proactive responsible and self-managed in relation to tasks. Open minded with compliance mindset and can work under pressure. RELEVANT EXPERIENCE AND QUALIFICATIONS: EDUCATION: Bachelors degree LANGUAGE: English CET-4 or above KNOWLEDGE: ITIL Foundation (Must) ITIL Expert (Preferred) EXPERIENCES: More than 5 years related working experience